Frequently Asked Questions
Everything you need to know about your journey to better sleep.
How long does shipping take for OTTY mattresses?
We offer fast, scheduled delivery across the UK. Most orders are processed and delivered within 3 to 7 business days, depending on your location and stock availability.
Do you offer a trial period for your products?
Yes, we provide a 100-night trial period for all OTTY mattresses. If you are not completely satisfied with your sleep quality, you can return the mattress for a full refund.
What kind of warranty comes with an OTTY mattress?
All our mattresses are backed by a 10-year limited warranty that covers structural defects and manufacturing flaws, ensuring your investment is protected for a decade.
Can I use an OTTY mattress on any bed frame?
Our mattresses are designed to work on most firm surfaces, including divans, solid platforms, and slatted bases. For slatted bases, ensure the gaps are no wider than 75mm.
Do you offer financing or 'Buy Now, Pay Later' options?
We provide several flexible payment options at checkout, including interest-free credit and split-payment plans through our financial partners to help make great sleep more affordable.
How do I clean and maintain my OTTY mattress?
Our mattress covers are removable and machine washable at 40°C. We recommend rotating your mattress 180 degrees once a month for the first six months to ensure even wear.