Returns & Exchanges

At OTTY Sleep, we want you to be completely satisfied with your rest, which is why we offer a 100-night trial period to ensure your new mattress or accessory is the perfect fit for your home. If you're not dreaming better, we provide a streamlined return and collection process to make things right.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via our online portal or email with your order number and reason for return within your trial period.

• 2.
  Verification and Approval

  Our team will review your request and provide a return authorization number along with specific instructions for preparing your items for collection.

• 3.
  Schedule Collection

  We will arrange a convenient time for our specialized two-man delivery team to collect the mattress directly from your room of choice, free of charge.

• 4.
  Quality Check and Refund

  Once the item is received and inspected at our facility, we will process your full refund back to your original payment method within 7-10 business days.